Ordering

QUESTIONS

ANSWERS

How do I place an ORDER via your SHOPPING CART?

Ordering is simple!

Our SHOPPING CART is intuitive and completely secure. Once you have found a book/books you wish to purchase just click on the Add to Cart button next to the item to add the book to your shopping cart. As you add items to your shopping cart a MINI CART will appear in the upper right-hand corner of the website. This displays a summary of the items in your cart, including a running total, and allows you to quickly and easily checkout.

When you are finished adding items to your shopping cart and are ready to CHECKOUT, just click on the Checkout button next to the Mini Cart. This will take you to the full Shopping Cart for postage and payment. There are three simple steps to lodge your order:

1. Review the items in your cart and make a postage selection.

2. Select or enter Billing and Shipping details.

If you are a returning customer and have logged in the billing address fields will auto-populate with your default details. If you are not logged in, simply log in and all the relevant details will appear. Our shopping cart defaults to the same shipping address as billing address, however if you do not wish to use your default address simply select another one from those listed in your account or add a new shipping address.

If you are a new customer simply fill in your details in the billing address fields and create a password for your account. Once this is completed you can add an alternate shipping address, if required.

*Please note that the postage rate will update when an alternate shipping address is selected.

3. Select your preferred payment option.

There are a number of payment options available. Click the radio button next to your preferred method and then click the Place Order button. If you select to pay by Credit Card via E-Path you will be redirected to our secure E-Path payment gateway. Simply enter your card details and authorise the charge to your credit card. You will then be returned to the Andrew Isles website where you will find an order summary. This page can be printed for your records if desired.

Your shopping cart advises that credit card payment is via E-PATH. What is E-Path?

E-Path is a credit card payment gateway, which delivers an easy interface and secure encrypted system to transmit credit card details. If you select to pay by Credit Card via E-Path you will be redirected to our secure E-Path payment gateway. Simply enter your card details and authorise the charge to your credit card. You will then be returned to the Andrew Isles website.

Protecting your personal information is of great importance to us. For your protection we meet the highest standards in security when we acquire, record, transmit and use any personal information.

What OTHER METHODS can I use to place an ORDER?

Orders can also be placed via email, phone, fax or post. Click here for our full contact details.

Order Forms

You are welcome to download/print our order form to place your order.

- Regular Order Form                  - Library Order Form

Do you offer special ordering conditions for LIBRARIES?

We supply libraries and institutions worldwide and offer a specialist library supply service. Visit our Libraries page for full details.

Are GIFT VOUCHERS available?

Gift vouchers are available for any amount. If you wish to include a message with your gift voucher, please include the wording when you place your order. After you place your order we will issue a gift voucher with a unique number, allowing the recipient to redeem the voucher when ordering via our website, email, phone, fax or in person. An attractive hardcopy gift voucher will also be issued. Click here for full details.

I do not live in Melbourne and cannot visit your store. How can I REDEEM MY GIFT VOUCHER?

Each gift voucher we issue has a unique number, allowing the recipient to redeem the voucher when ordering via our website, email, phone, fax or in person. Just mention the number on the gift voucher and your name at the time you place your order.

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